Refund Policy

Every order comes with a 7-day refund. The window starts on the day you pay, and it covers the whole order — made your videos, made none, loved the result or didn't. Ask within the 7 days and the order gets refunded.

There's no form and no interrogation. Tell us something went wrong, or just that it isn't for you, and that's enough.

Email support@mycarfly.com from the address you bought with, and mention the order number if you have it handy. It just helps us find the order faster.

We'll confirm it, send the refund back to the card or account you paid with, and mail you when it's done. The money usually shows up within 5 to 10 business days, depending on your bank.

• The order's download links stop working. Anything you already saved to your own device is yours to keep.
• Any re-renders that came with the order end as well — a refund closes the order for good.
• The refund goes back to your original payment method, usually within 5 to 10 business days.

A re-render runs the same photo through again — same scene, same beat, a fresh take. It's free, and it doesn't count against your pack.

How many come with each pack:

• First Take — no free re-render included. A render that fails is still retried at no cost.
• Trio — one free re-render.
• Party Pack — two free re-renders.

A re-render is for the same photo. A new photo is a new video, and that uses one from your pack as usual.

Renders fail sometimes — a face comes out smeared, the beat drops out, the queue hiccups. When that happens:

• We retry it once, automatically.
• If it still fails, the generation goes back to your pack, automatically. A failed render never costs you one.
• Either way, you get an email and a note on the order page.

And if a video did come out, but you're not happy with it, that's what the 7-day refund is for — the window and everything else are above.

Anything not covered here? Email support@mycarfly.com and ask. A refund question gets sorted out within 7 days, and everything else gets a reply from a real person, usually within 2 business days.